Your shopping experience at Collen & Clare is very important to us, our customer care team are available to help with all queries: Monday – Friday: 9:00am – 5:00pm (GMT)
We offer the following delivery options but please note that during sale periods and promotions delivery may take longer than usual. Orders placed during the weekend or on a Bank Holiday will be processed the following working day.
Returns Address: Collen & Clare, The Warehouse, 12 High Street, Kessingland, Suffolk, NR33 7QG, United Kingdom
Standard 3-5 Days* £5.95 (free delivery on UK orders over £100)
We are unable to offer Next Day Delivery at this time, however if you need your order sooner please get in touch
Once your order has been completed and packed, you will receive an email from us confirming the successful dispatch of your parcel. You will also receive a tracking reference and a one hour window on the day of delivery. Please be aware your order may be split into separate packages.
All standard domestic orders are dispatched from our stores using DPD as default, and will require a signature upon receipt of the goods. If you are unavailable to sign for your parcel, you will be left a card from the delivery driver instructing you on re-delivery options. Delivery can be attempted up to three times.
If DPD are unable to Deliver your parcel, they will attempt to re-deliver your parcel at least two more times. If they receive no further instructions from you after leaving a "Sorry we missed you" card, they will return your parcel back to Collen and Clare. We will then automatically REFUND your order excluding delivery costs.
We cannot recall items or change delivery destinations once an item has been dispatched.
*This service does not include locations: Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands (Guernsey or Jersey). Please select your area at the checkout to see relevant postal charges.
EUROPEAN DELIVERY with DHL Express Go Green Service - £22 - approx 1-2 working days expected transit time
USA with DHL Express Go Green Service - £25 - approx 2-3 working days expected transit time
WORLDWIDE DELIVERY with DHL Express Go Green Service - £30 - approx 2-4 working days
expected transit time
Please note our charges are for delivery only and all duties and taxes (where applicable) are the responsibility of the customer. By placing an order for an international delivery, you are agreeing to our terms. If any parcels are refused at customs, the customer will be liable to any further costs for the return of this order which will be deducted from your refund amount.
You will receive an email from DHL Express once your parcel has been received by them, this will inform you of your tracking number which allows for flexible receiving of your package. All duties and taxes can be easily paid using the tracking number.
DHL's Go Green service is a worldwide environmental protection programme with the objective of reducing and avoiding the emission of greenhouse gases and local air pollutants.
Please note we are unable to ship cosmetics to Spain