We hope that you are 100% satisfied with your purchase. However, if you wish to return an item for an exchange or refund, please pop your item into the mailing bag provided with your completed 'sorry I'm sending this back' card. Returns will only be accepted if received within 14 days of customer receipt. Returns received after this period will be returned to you.
All items must be returned unworn or unused with their original tags, packaging (e.g. shoe box) and proof of payment. It is the customer's responsibility to ensure that all items are packaged securely and where possible proof of postage is obtained. All goods will be inspected upon return and in the unlikely event that an order is sent back in an unsuitable condition we may have to return it to you
Unfortunately for hygiene reasons we cannot accept the return of underwear briefs, pierced jewellery or opened beauty products. Swimwear returns will only be accepted if the hygiene wrapping is still in place. Fragrance, Candles and Skincare are non-refundable and can not be returned to us.
We offer free UK returns on all orders. Please follow below:
1. Fill out the Returns and Exchange Form below. Please include your web order number and if you require a refund or exchange
2. If you would like to exchange, please include the new size or colour you require
3. Our Customer Care Team will then process your request within 2 working days (please note at peak trading times, for example Christmas, there may be a slight delay in receiving your label) Please check your 'Junk' folder for your returns label if you have not received it within 2 working days.
4. You will then receive an email from our Customer Care Team with a returns label attached, please print this label and attach to the Collen and Clare mailing bag
5. Take the item to your local Post Office and obtain a proof of postage receipt. Please keep hold of this receipt until you receive your refund
6. You will receive a notification when your item has been refunded. We aim to process all refunds within 5-8 working days. For more information please see our 'When Will I Receive My Refund?'
For more information please see our returns policy or contact our Customer Care team: firstname.lastname@example.org