New Arrival

OLVERUM Soothing Hand Lotion

£36.00 + £5.95 UK Delivery on orders under £100

Size: 250ml In stock

250ml

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£36.00 + £5.95 UK Delivery on orders under £100

Free UK Delivery
over £100 Free Click & Collect
in Southwold

Free Gift wrapping
available

UK	£5.95 Free on orders over £100
Pick up in Store	Free
Europe	£22
USA	£30
Worldwide	£30

Most orders are dispatched from our store or warehouse in the UK within 1-2 working days (Monday-Friday, excluding bank or local holidays). You will receive a dispatch confirmation and courier tracking email when your order leaves us.

Orders are then delivered by our chosen courier partners, in the UK this usually takes 1 working day, to Europe 2-3 working days, to USA 3-4 working days and further afield it can take 4-6 days.

For orders being delivered outside the UK, we'll pre-pay your import duties and taxes - meaning there are no additional costs to pay. Duty charges are included in the product prices shown when shopping in USD ($) or EUR (€).

Undelivered orders which are returned to us will be refunded, excluding delivery charges.

We cannot recall packages or change delivery details on a package leaves us - but occasionally our courier partners may have options to delay delivery or use a local pick up point.

Please note we are unable to ship cosmetics to Spain

Although we hope you love your order, we understand there may be times when you need to return items to us. You have 14 days from the date of receiving your order to pop it back to us for a refund.

We kindly ask that all items are returned in their original condition, unworn/unused with their original tags/packaging. The cost of returns are the responsibility of the customer, we recommend that you send the returns by recorded delivery.

- Swimwear pieces are refundable as long as the hygiene sticker has not been removed.

- Pants/knickers and boxers are non returnable unless faulty.

- Earrings are non returnable unless faulty.

RETURNS PROCEDURE:

1. Complete the returns card that came with your order

2. Place the returns card and item(s) you wish to return in their original packaging

3. Our parcel bags can be re-used and resealed using the second sticky strip. Or you can use your own suitable packaging so that the items are completely protected. Our large parcel boxes (normally used for outerwear or multiple items), can be used to return your goods. We recommend that you tape the box to secure closure

4. Once packaged up, address your parcel and send it to:

Collen and Clare Online

The Warehouse

12 High Street

Kessingland

NR33 7QG

Via the post office or courier of your choice. (We recommend that you obtain proof of postage).

5. Ensure you are returning within the 14 day time frame. We are pretty speedy, so will typically turn around refunds within 1-3 working days. You will receive an email to confirm once the refund has been processed. Please note that during busy periods, such as Christmas and sale season, this time period may be extended.

FAULTY ITEMS:

On the rare occasion, there is a problem with an item, please contact us we are here to help.

Items are classified as faulty if they are received damaged or where a manufacturing fault occurs. The faulty returns process will depend on the brand so please contact us for advice.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

In the first instance, please send photographs of the fault to online@collenandclare.com stating the problem and your order details, or if you have purchased in store, proof of purchase or receipt details.

INTERNATION RETURNS

Cost £30.00 using DHL Express Returns

Whilst we cannot cover the cost of returns, we have tried to make it as easy as possible. Should you need to return an international order, we strongly suggest using the DHL Express returns label included in your parcel. Please follow the link https://mydhl.express.dhl/ and enter the return waybill number from your label.

Using DHL Express returns service is flexible and easy, they will collect from your door. We will deduct £30.00 from your refund total once the goods have been returned to us. However should you wish to return an order using a different service, we ask that you email us with tracking information.

You have 14 days from the date of receiving your order to send it back to us for a refund.

As with any order, we kindly ask that all items are returned in their original condition, unworn/unused with their original tags/packaging.

- Swimwear pieces are refundable as long as the hygiene sticker has not been removed.
- Pants/knickers and boxers are non returnable unless faulty.
- Earrings are non returnable unless faulty.

Hands do the talking when it comes to rituals of self-care. Under constant onslaught from environmental and lifestyle damage, our skin barrier works relentlessly to safeguard the delicate structure beneath. Over-exposure can lead to skin feeling dry, dehydrated, red and showing signs of damage.

An innovative formulation of richly fortifying and restorative botanical ingredients; this lotion envelops the hands in an imperceptible, luxurious protective veil of nourishment, leaving them soft, smooth and supple.

Deceptively light and fast absorbing, yet rich and luxurious, this sumptuous lotion helps relax and soothe both mind and body.

Crafted with 99.55% natural origin ingredients. This product is vegan-friendly and cruelty-free. The formula is free from artificial preservatives, fragrance and colourants, silicone, mineral oil, petrolatum, and parabens.

All palm and coconut-derived ingredients are mass balance grade, certified by the Roundtable on Sustainable Palm Oil (RSPO).

Our bottle is made from 50% recycled plastic and is recyclable.
Aromachology – scented with herbaceous essential oils of Marjoram, Lavandin and Geranium, to soothe the skin and still the busy mind.
Creates a Cushion of Protection – a unique complex that respects the skin barrier function, intuitively maintaining hydration and drawing moisture deeper into the skin.
Deeply moisturises – with a humectant derived from Corn, nature’s moisture magnet.
Soothes skin discomfort - with Aloe Vera and Jojoba.
Suitable for all skin types.

Product code: OLVHL250

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