MAISON HOTEL Otelo Linen Jacket in Ivory Whisper

New Arrival Last One

MAISON HOTEL Otelo Linen Jacket in Ivory Whisper

£189.00 free UK Delivery

Colour: Ivory Whisper

Size: M Last one

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£189.00 free UK Delivery

Free UK Delivery Collect in Southwold

UK	£5.95 Free on orders over £100
Pick up in Store	Free
Europe	£22
USA	£30
Worldwide	£30

We dispatch all orders from our UK store or warehouse within 1–2 working days (Monday–Friday, excluding bank and local holidays). As soon as your order leaves us, you’ll receive a dispatch confirmation email with tracking details so you can follow its journey.

Estimated delivery times after dispatch are:

UK: 1 working day
Europe: 2 - 3 working days
USA: 3 - 4 working days
Rest of the world: 4 - 6 working days

For orders delivered outside the UK, we’ll pre-pay your import duties and taxes—so there are no surprise fees on arrival. Duties are already included in the product prices when shopping in USD ($) or EUR (€).

If an order is undelivered and returned to us, we’ll issue a refund excluding the original delivery charge.

Please note:

Once a parcel has left us, we’re unable to recall it or change the delivery details. However, our courier partners may offer options such as rescheduling delivery or redirecting to a local pickup point.

We are unable to ship cosmetics to Spain.

Although we hope you love your order, we understand there may be times when you need to return items to us. You have 14 days from the date of receiving your order to pop it back to us for a refund.

We kindly ask that all items are returned in their original condition, unworn/unused with their original tags/packaging. The cost of returns are the responsibility of the customer, we recommend that you send the returns by recorded delivery.

- Swimwear pieces are refundable as long as the hygiene sticker has not been removed.

- Pants/knickers and boxers are non returnable unless faulty.

- Earrings are non returnable unless faulty.

RETURNS PROCEDURE:

1. Complete the returns form that came with your order

2. Place the returns form and item(s) you wish to return in their original packaging

3. Our parcel bags can be re-used and resealed using the second sticky strip. Or you can use your own suitable packaging so that the items are completely protected. Our large parcel boxes (normally used for outerwear or multiple items), can be used to return your goods. We recommend that you tape the box to secure closure

4. Once packaged up, address your parcel and send it to:

Collen and Clare Online

The Warehouse

12 High Street

Kessingland

NR33 7QG

Via the post office or courier of your choice. (We recommend that you obtain proof of postage).

5. Ensure you are returning within the 14 day time frame. We are pretty speedy, so will typically turn around refunds within 1-3 working days. You will receive an email to confirm once the refund has been processed. Please note that during busy periods, such as Christmas and sale season, this time period may be extended.

FAULTY ITEMS:

On the rare occasion, there is a problem with an item, please contact us we are here to help.

Items are classified as faulty if they are received damaged or where a manufacturing fault occurs. The faulty returns process will depend on the brand so please contact us for advice.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

In the first instance, please send photographs of the fault to online@collenandclare.com stating the problem and your order details, or if you have purchased in store, proof of purchase or receipt details.

INTERNATIONAL RETURNS

Cost £30.00 using DHL Express Returns

Whilst we cannot cover the cost of returns, we have tried to make it as easy as possible. Should you need to return an international order, we strongly suggest using the DHL Express returns label included in your parcel. Please follow the link https://mydhl.express.dhl/ and enter the return waybill number from your label.

Using DHL Express returns service is flexible and easy, they will collect from your door. We will deduct £30.00 from your refund total once the goods have been returned to us. However should you wish to return an order using a different service, we ask that you email us with tracking information.

You have 14 days from the date of receiving your order to send it back to us for a refund.

As with any order, we kindly ask that all items are returned in their original condition, unworn/unused with their original tags/packaging.

- Swimwear pieces are refundable as long as the hygiene sticker has not been removed.
- Pants/knickers and boxers are non returnable unless faulty.
- Earrings are non returnable unless faulty.

We say:

Another beyond pretty jacket, this one has a blouson sleeve and boxy feel and fits true but as ever size up with this brand if in any doubt.

Maison Hotel say:

Lightweight linen jacket with cotton lace inserts. Round collar, open button-front closure, long sleeves, two side pockets. Soft yet structured silhouette that sits naturally on the body. Delicate lace traces the edges and seams with precision and restraint.Ivory linen, lightweight and breathable.

Cotton lace inserts add texture and depth, not decoration—a reminder of traditional techniques and hand-finished work. The lace follows the construction lines, speaking of time and patience rather than ornament.Layer it over dresses or simple tops. Works with jeans or linen trousers.

85% Cotton, Linen 15%.
Fit is true to size. If you are in between sizes, we recommend you choose the bigger size.
The model is 173 cm and wears size S.
We recommend hand wash only.

Product code: OTELO

More from Maison Hotel

One of 'those' brands that the cool people wear. Understated, hint of boho but utterly wearable. Relatively recent to the UK the fit of everything is rather good. It never hangs around for long.