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ONLINE RETURNS FORM

We hope that you are 100% satisfied with your purchase. However, if you wish to return an item for a refund, please fill in the returns form that came with your order, including the reason for your return. If an item is faulty please include further details. You will receive a notification when your item has been refunded. We aim to process all refunds within 5-8 working days.

 

We request that you return any unwanted item as soon as possible but within 14 days of placing your order. Please package the item in the returns bag and return it via your local Post Office.


All goods should be returned to the following address:

COLLEN AND CLARE LTD

THE WAREHOUSE

12 HIGH STREET 

KESSINGLAND

NR33 7QG

 

All items must be returned unworn or unused with their original tags, packaging (e.g. shoe box) and proof of payment.  It is the customer's responsibility to ensure that all items are packaged securely and proof of postage is obtained. All goods will be inspected upon return and in the unlikely event that an order is sent back in an unsuitable condition, we may have to return it to you. Unfortunately for hygiene reasons we cannot accept the return of underwear briefs, pierced jewellery, or opened beauty products. Swimwear returns will only be accepted if the hygiene wrapping is still in place. Fragrance, candles and skincare are non-refundable and cannot be returned.

 

In-store Returns

We accept online returns in store within the 14-day return period. Your order will then be internally returned to our customer care team, and you will be notified by email when your order has been refunded.

 

Faulty or Damaged Goods

For faulty goods, please contact our Customer Care Team at online@collenandclare.com with the details of the fault and your web order number. We are unable to accept items that have been damaged as a result of wear and tear as these items are not considered faulty.


International Returns

If for any reason you are unhappy with your order, please return your item(s) within 14 days of delivery, complete with the duplicate invoice stating your reason for return.

We will be happy to issue a refund (excluding any postage) If you require another size or would like an alternative item, please return the unwanted items and place a new order.

 

Processing Refunds

We aim to process all refunds within 5-8 working days of receipt. Please be advised during busy periods such as Christmas and sales, this may take longer. 

 

 

For more information please see our returns policy or contact our Customer Care team: online@collenandclare.com

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