Terms & Conditions

Please thoroughly read our terms and conditions before placing an order

 

1. Definitions and Interpretations

1.1 In these terms and conditions

Reference to “we” and “us” is reference to Collen and Clare Ltd

Reference to “you” is a reference to customer or consumer

“Contract” means the contract between us for the sale and purchase of goods. 

“Goods” means the garments and other items purchased by you from us. 

“Terms” means these terms and conditions 

1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the contract between us. If you agree to vary any of the terms, the variation must be in writing confirmed by a member of our staff and by you. 


2. Price

2.1 The price of goods quoted on collenandclare.com includes VAT (Value Added Tax). Where VAT is not included in the price, it will be added and payable by you at the appropriate rate. 

2.2 The cost of postage and packaging is shown separately and in select cases will be quoted by us on request and payable separately from the price of the Goods. 

2.3 All published prices are subject to change at any time without notice.

2.4 During Sale and Promotional Periods, published prices may increase or decrease, we can not refund any further discounts after an order has been placed.  

 


 

 

3. Ordering Goods Online

3.1 All orders for Goods shall be deemed to be an offer by the buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason. 

3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us. 

3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treaty the order as being binding on us. 

 

4. Privacy 

4.1 If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery. 

 

5. Payment 

5.1 All payment for Goods and for the cost of delivery and packaging must be made before the Goods can be delivered. 

5.2 Payment online will be made by credit or debit card or via Paypal Services. 

 

6. Discounts and Promo Codes

6.1 From time to time, we may offer promo codes which may apply to any, or certain specified purchases made through collenandclare.com 

6.2 There are two ways of receiving a promo code: 

We may send one to you via email

From time to time we may offer promo codes on collenandclare.com that you can apply at the checkout in order to receive a specific discount from us 

6.3 Only one promo code can be used against an order at any one time(excluding free UK delivery on orders over £50) and codes can not be used in conjunction with any other offers or discounts for example Sale Prices. 

6.4 A promo code can not be applied to an order after that order has been placed

6.5 Certain brand or product category exclusions may apply, we will let you know if you can’t use your promo code on anything before you complete your purchase

6.6 A Maximum 20% Discount applies to all beauty products regardless of the value of the promo code.

6.7 If the promo code has expired, you will not be able to redeem it or exchange it for a new code. Promo codes are non-transferable and can not be exchanged for cash. 

6.8 Collen and Clare Ltd can not accept responsibility once we have given you a promo code and we are not obliged to provide you with a replacement if it gets lost or is used by someone else as this will result in the promo code being cancelled

6.9 We reserve the right to cancel, modify or suspend the promo code at any time and amend these terms and conditions at any time.


7. Delivery

7.1 We will give you an estimated delivery date for Good orders but no times or dates provided by us or our third party courier companies are guaranteed. 

7.2  We will arrange for packing and we will decide on the method of delivery. 

7.3 You must notify us promptly and in any event within 48 hours of receipt of any Goods if they appear to be damaged in transit. You must keep all packaging in these circumstances as they may be required when making a claim. 

 

8. Returns

8.1 You shall inspect the Goods immediately upon receipt and shall notify the us by email (online@collenandclare.com) or by telephone Mon-Fri 9am to 5pm  (01502 740 422) within 7 days of  delivery if the Goods are damaged or do not comply with any of the Contract.

8.2  Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buy shall be entitled to a full refund (including applicable postage costs) plus any return postal charges if the goods are found to be faulty. 

8.3 If you are a consumer you have the right to cancel your order and receive a full refund by informing the us by email (online@collenandclare.com) or by telephone Mon-Friday 9am to 5pm (01502 740 422) within 14 working days of receipt of the Goods. 

8.4 Goods must be returned by the customer at the customer’s expensive and should be adequately insured during the return journey. The customer will receive a refund of all monies paid for the Goods except for any postage charges within 10 days of the item being received. 

8.5 Goods to be returned must clearly show the order number obtained from the seller on the package.

8.6 Where returned Goods are deemed to be damaged due to the Buyer’s Fault, the Buyer will be liable for the cost of remedying such damage. In some cases the damaged items will be returned to you. 

 

9. Faulty Goods

9.1 Goods are classified as faulty if they are received with a manufacturing fault or a fault occurs within six months of purchase. Items that are damaged after  six months or as a result of wear and tear are not considered to be faulty. 

9.2 If you would like to exchange a faulty item, please be aware that can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. 

 

10. Late Returns

10.1 Goods returned outside of the 14 day returns period will not be accepted and will be returned to the customer. 

 

11. Ownership and Risk

11.1 The risk of loss or damage to Goods passes to you upon delivery. If you have agreed to collect Goods from us in store, the risk is passed to you on collection. 

11.2 Ownership of Goods remains with us until the full payment due to us has been received from you. 

11.3 You will be responsible for the safe custody and insurance of all Goods in your possession

11.4 You have no right to re-sell any Goods until payment has been received in full by us. 

 

12. Warranties and Liability 

12.1 We will not have any responsibility for any damage which occurs to the Goods after delivery.

12.2 If any defect in any Goods appear within 6 months of delivery, you must notify us as soon as you become aware of the defect, giving us the full details. We will then make a decision based upon evidence on how to continue with the issue. Any defective Goods to be returned to us must be returned at your own expense.

12.3 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by third party to adhere to any written recommendation provided in relation to Goods. 

12.4 Liability to you for loss and damaged under no circumstances must exceed the total amount you have paid us for those Goods. 

12.5 We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes but is not limited to, extreme weather conditions, act of god, terrorism, war, strike or difficulty in obtaining materials and/or labour/ In any of these circumstances we reserve the right to terminate the Contract. 

 

13. Customer Default

13.1 If you: 

Give us any incorrect personal information

Fail to make any payment when it is due

Cancel any payment

Become insolvent

Commit any breach of these terms

Then, in any of those events, we have the right to cancel the contract. 

 

14. Intellectual Property

14.1 Where Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations to such Goods. 

 

15. Christmas Returns

15.1 Orders placed after the 27th November for Christmas gifts can be returned up to the 2nd January. Gifts must be returned with a proof of purchase and be in an unworn/unused condition. 

 

16. General

16.1 Severance: If any term or provision of these Terms and Conditions is held invalid, illegal or held unenforceable by court, that will not affect the remaining provisions of the Terms. 

16.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies. 

16.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.


17. Notices

17.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you talk to us in person or via telephone, you must confirm that notice in writing. In the case of email, please send these to online@collenadnclare.com. Notices by post may be sent to:

Collen and Clare Returns

The Warehouse

12 High Street

Kessingland

NR33 7QG 

 

18. Governing Law

18.1 These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English Courts. 

 

19. Changes to Terms and Conditions

19.1 We are entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.